This position can be based remotely (working from home) or at our headquarters in Stamford, CT.

About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, we are more responsive to our clients, wherever and whenever they do business.

Summary: In this role, the VP, Group Account Director will oversee all internal and external aspects of an account management team. Responsibilities include directly managing and mentoring account team staff, brainstorming and starting up new programs, troubleshooting, facilitating interdepartmental communication, providing staffing/resourcing reports, and contributing to new business development efforts if requested. External responsibilities include establishing and maintaining strong relationships with clients and key faculty, liaising with relevant medical associations and institutions, and presenting innovative ideas and exploring new business opportunities with current clients.

Responsibilities:

• Handle daily management for assigned book of business
• Establish and maintain strong relationships with client(s) and stakeholders
• Ensure client expectations are met or exceeded on all levels by maintaining ongoing communication (written and verbal) with client and account team members and troubleshooting problems/issues as necessary
• Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives
• Oversee budgeting, financial monitoring, and reconciliation of individual projects
• Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and participating in regular onsite client meetings
• Hire and train account management staff; establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations for direct reports
• Update senior management on account team activity, new business opportunities, and financial analyses and projections
• Assign and manage account team workload
• Work with department managers to identify and manage internal and external resources
• Facilitate conflict resolution within and between departments or between account team members
• Participate and/or lead team meetings

Direct Reports: Senior Account Directors, Account Directors, Senior Project Managers, Project Managers, Associate Project Managers, Project Coordinators

Education: A bachelor’s degree is required. An advanced degree in science or business is preferred.

Professional Skills & Experience:

• Twelve plus years of relevant job experience, including management responsibilities, interdisciplinary team involvement, marketing and/or communications within a scientific setting is required.
• Management experience in a publications and/or medical communications agency environment is required.
• The ability to quickly grasp and retain scientific and technical concepts is required.
• Word, Excel, PowerPoint, Internet and strong presentation skills are required.
• Business development skills are also required.

This position can be performed remotely in all but the following locations: Colorado, New York City, San Francisco County, CA.

This position can be based remotely (working from home) or at our headquarters in Stamford, CT.

About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, we are more responsive to our clients, wherever and whenever they do business.

Summary: In this role, the VP, Group Account Director will oversee all internal and external aspects of an account management team. Responsibilities include directly managing and mentoring account team staff, brainstorming and starting up new programs, troubleshooting, facilitating interdepartmental communication, providing staffing/resourcing reports, and contributing to new business development efforts if requested. External responsibilities include establishing and maintaining strong relationships with clients and key faculty, liaising with relevant medical associations and institutions, and presenting innovative ideas and exploring new business opportunities with current clients.

Responsibilities:

• Handle daily management for assigned book of business
• Establish and maintain strong relationships with client(s) and stakeholders
• Ensure client expectations are met or exceeded on all levels by maintaining ongoing communication (written and verbal) with client and account team members and troubleshooting problems/issues as necessary
• Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives
• Oversee budgeting, financial monitoring, and reconciliation of individual projects
• Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and participating in regular onsite client meetings
• Hire and train account management staff; establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations for direct reports
• Update senior management on account team activity, new business opportunities, and financial analyses and projections
• Assign and manage account team workload
• Work with department managers to identify and manage internal and external resources
• Facilitate conflict resolution within and between departments or between account team members
• Participate and/or lead team meetings

Direct Reports: Senior Account Directors, Account Directors, Senior Project Managers, Project Managers, Associate Project Managers, Project Coordinators

Education: A bachelor’s degree is required. An advanced degree in science or business is preferred.

Professional Skills & Experience:

• Twelve plus years of relevant job experience, including management responsibilities, interdisciplinary team involvement, marketing and/or communications within a scientific setting is required.
• Management experience in a publications and/or medical communications agency environment is required.
• The ability to quickly grasp and retain scientific and technical concepts is required.
• Word, Excel, PowerPoint, Internet and strong presentation skills are required.
• Business development skills are also required.

This position can be performed remotely in all but the following locations: Colorado, New York City, San Francisco County, CA.

Location: Remote or Hybrid

Trinetix is entering its next phase of evolution: the adoption of AI across our entire global footprint. We are looking for a Principal Manager, Applied AI to serve as the strategic lead for this mission, ensuring that our AI-native roadmap delivers measurable competitive advantage across both corporate functions and client delivery

In this role, you will manage a dual-focus mandate: optimizing our corporate ecosystem and revolutionizing our delivery lifecycle. You will act as the strategic bridge between our Applied R&D capabilities and our decentralized network of “AI Champions” embedded within corporate functions and delivery groups.

This is a program-level management role. You are responsible for the technical roadmap and the cross-functional alignment required to move AI-native workflows from R&D into global production. You own the transition of these systems into a standardized, company-wide operational framework.

Key Pillars of Responsibility

1. Enterprise & Delivery Orchestration

• SDLC Industrialization: Direct the integration of R&D outputs—specifically agentic workflows, GraphRAG, and automated testing—into the core delivery lifecycle to ensure AI-native engineering becomes the firm’s operational standard.

• Corporate Value Chain Optimization: Audit and optimize the enterprise value chain by identifying high-impact AI interventions within core functions (Finance, Legal, Marketing, and Talent) to eliminate manual bottlenecks and maximize ROI.

• The Hub-and-Spoke Manager: Act as the central sync-point for “AI Champions” across the firm. You ensure that local innovations in delivery or sales squads are captured, standardized, and scaled globally.

2. Portfolio & Roadmap Leadership

• Strategic Alignment: Ensure that all Applied R&D outputs and Champion initiatives align strictly with corporate strategic goals and high-value business outcomes.

• Roadmap Prioritization: Own the AI innovation backlog. You must balance the demands of corporate functional heads with the technical milestones of the delivery engine, prioritizing based on business impact, risk, and feasibility.

• Standardized Productization: Manage the “last mile” of AI adoption. You own the transition of successful prototypes into industrialized, supported tools that are fully integrated into departmental workflows.

3. Strategic Communication & Governance

• Change Leadership: Act as the internal evangelist for AI-native transformation. You manage the cultural shift required for teams to trust and adopt non-deterministic, agentic systems.

• Operational Reporting: Define and track KPIs for AI adoption and efficiency gains. You will regularly report on “Time Saved” and “Value Added” to the executive leadership team.

• AI Governance: Collaborate with Legal and Security stakeholders to ensure all AI-driven interventions maintain the highest standards of data privacy and corporate governance.

The Ideal Candidate Profile

• 7+ Years of Management Experience: A proven track record in program management, innovation leadership, or digital transformation within a high-growth environment.

• Matrix Leadership Mastery: Expert at leading through influence and managing decentralized communities. You know how to align diverse stakeholders—from the CxO to Delivery Leads—around a unified AI roadmap.

• Business Polymath: You can speak the language of Finance (ROI, efficiency), Legal (compliance, risk), and Delivery (velocity, quality) with equal fluency.

• Operational Excellence: A “builder” mindset. You know how to take a messy, manual process and turn it into a structured, automated, and scalable workflow.

• Communication: Exceptional English skills, with the ability to present complex transformation results to C-suite executives and high-value clients.

What We Offer

• Continuous learning and career growth opportunities

• Professional training and English/Spanish language classes

• Comprehensive medical insurance

• Mental health support

• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more

• Flexible working hours

• Inclusive and supportive culture

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

The Role

We are seeking a seasoned, strategic, and execution-oriented VP of Customer Success to lead and scale our Customer Success organization for Axon 911. This leader will be responsible for driving retention, expansion, and customer advocacy across a complex, highly relational public safety customer base.

Reporting to the Chief Customer Officer, this role will lead a team of senior leaders (Sr. Managers/Directors) who oversee Customer Success Managers (CSMs). You will play a critical role in shaping post-sale strategy, building durable executive relationships with agency leaders, and ensuring customers realize meaningful outcomes from Axon 911.

This is a highly visible role that blends operational rigor, revenue accountability, and mission-driven customer partnership. This is a hybrid role in our Manhattan office.

Why This Role Matters

This is not a traditional SaaS Customer Success role. Our customers rely on Axon 911 in life-critical situations. The VP of Customer Success will directly impact how emergency response systems operate—helping agencies save time, improve outcomes, and ultimately protect lives.

You’ll be joining a mission-driven organization where customer success is deeply tied to real-world impact.

What You’ll Do

Own Retention & Expansion Outcomes

• Lead the Customer Success organization with full accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Drive expansion pipeline generation in partnership with Sales, including upsell and cross-sell motions
• Establish forecasting rigor and proactively manage risk across the customer base

Lead & Develop a High-Performing Org

• Manage and develop a team of Sr. Managers/Directors who lead CSM teams
• Build scalable processes, playbooks, and operating rhythms across segments and geographies
• Elevate talent through coaching, performance management, and succession planning

Build Deep, Trusted Customer Relationships

• Engage directly with executive stakeholders across public safety agencies
• Navigate complex, long-term, relationship-driven customer environments
• Act as a senior escalation point and strategic partner for key accounts

Drive Customer Outcomes & Advocacy

• Ensure customers achieve measurable operational and mission-critical outcomes
• Build programs that convert satisfied customers into referenceable advocates
• Partner with Product and Implementation to continuously improve the end-to-end customer experience

Shape Company Strategy

• Serve as a key member of the Customer leadership team
• Provide voice-of-customer insights to influence product roadmap and go-to-market strategy
• Partner cross-functionally with Sales, Product, Support, and Implementation

What We’re Looking For

Required Experience

• Current VP-level leader with 5+ years operating at the VP level
• Proven track record managing senior leaders (Sr. Manager/Director level and above)
• Direct ownership of GRR and NRR in a scaled Customer Success organization
• Experience carrying or contributing to a pipeline generation target
• Success in managing a highly relational, enterprise customer base
• Exceptional executive communication and stakeholder management skills
• Based in or willing to work from New York City

Nice to Have

• Experience managing global Customer Success teams
• Background in public safety, government, or regulated industries

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$191,340—$255,120 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

The Role

We are seeking a seasoned, strategic, and execution-oriented VP of Customer Success to lead and scale our Customer Success organization for Axon 911. This leader will be responsible for driving retention, expansion, and customer advocacy across a complex, highly relational public safety customer base.

Reporting to the Chief Customer Officer, this role will lead a team of senior leaders (Sr. Managers/Directors) who oversee Customer Success Managers (CSMs). You will play a critical role in shaping post-sale strategy, building durable executive relationships with agency leaders, and ensuring customers realize meaningful outcomes from Axon 911.

This is a highly visible role that blends operational rigor, revenue accountability, and mission-driven customer partnership. This is a hybrid role in our Manhattan office.

Why This Role Matters

This is not a traditional SaaS Customer Success role. Our customers rely on Axon 911 in life-critical situations. The VP of Customer Success will directly impact how emergency response systems operate—helping agencies save time, improve outcomes, and ultimately protect lives.

You’ll be joining a mission-driven organization where customer success is deeply tied to real-world impact.

What You’ll Do

Own Retention & Expansion Outcomes

• Lead the Customer Success organization with full accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Drive expansion pipeline generation in partnership with Sales, including upsell and cross-sell motions
• Establish forecasting rigor and proactively manage risk across the customer base

Lead & Develop a High-Performing Org

• Manage and develop a team of Sr. Managers/Directors who lead CSM teams
• Build scalable processes, playbooks, and operating rhythms across segments and geographies
• Elevate talent through coaching, performance management, and succession planning

Build Deep, Trusted Customer Relationships

• Engage directly with executive stakeholders across public safety agencies
• Navigate complex, long-term, relationship-driven customer environments
• Act as a senior escalation point and strategic partner for key accounts

Drive Customer Outcomes & Advocacy

• Ensure customers achieve measurable operational and mission-critical outcomes
• Build programs that convert satisfied customers into referenceable advocates
• Partner with Product and Implementation to continuously improve the end-to-end customer experience

Shape Company Strategy

• Serve as a key member of the Customer leadership team
• Provide voice-of-customer insights to influence product roadmap and go-to-market strategy
• Partner cross-functionally with Sales, Product, Support, and Implementation

What We’re Looking For

Required Experience

• Current VP-level leader with 5+ years operating at the VP level
• Proven track record managing senior leaders (Sr. Manager/Director level and above)
• Direct ownership of GRR and NRR in a scaled Customer Success organization
• Experience carrying or contributing to a pipeline generation target
• Success in managing a highly relational, enterprise customer base
• Exceptional executive communication and stakeholder management skills
• Based in or willing to work from New York City

Nice to Have

• Experience managing global Customer Success teams
• Background in public safety, government, or regulated industries

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$191,340—$255,120 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Location: Palo Alto, CA (Hybrid - 2 days/week in office)

Reports to: CTO

Who we are:

Midi Health is the leading virtual care clinic focused exclusively on women in midlife navigating perimenopause, menopause, and other common hormone-related health challenges.

Our platform combines expert clinician care with technology-enabled access, offering insurance-covered telehealth visits, ongoing messaging support, and personalized treatment plans designed specifically for women in this stage of life.

We’re one of the fastest-growing companies in digital health, scaling rapidly to support hundreds of thousands of patients nationwide. At Midi, we are building the future of women’s healthcare one that is more accessible, evidence-based, and deeply patient-centered.

Where we’re based:

Midi is a hybrid organization with headquarters in Palo Alto, California. This role is expected to work onsite two days per week.

The opportunity:

Midi is seeking a Vice President of IT & Clinical Systems to lead the reliability, scalability, and operational performance of the systems that power our clinical and corporate operations.

This is a highly strategic and operational leadership role for a builder-operator who thrives at the intersection of technology, systems reliability, clinical enablement, and organizational scale.

You will oversee the infrastructure, workflows, and operational playbooks that support 10,000+ daily telemedicine visits and more than 1,000 employees across the organization. This leader will own both Corporate IT and Clinical IT, ensuring our systems are reliable, secure, scalable, and intuitive for clinicians and employees alike.

You’ll partner cross-functionally with Clinical Operations, Product, Engineering, Security, Compliance, and Business Operations to ensure our technology ecosystem supports exceptional patient care while enabling rapid company growth.

This role is ideal for a leader who has operated in complex, high-scale environments where uptime, resilience, and operational excellence are mission-critical.

What you’ll do:

Operational Reliability & Incident Management

• Own reliability and uptime across all clinician-facing systems, including EHR, telehealth, scheduling, communications, and internal operational tools
• Build and operationalize Midi’s incident command framework, including escalation paths, response playbooks, and outage management procedures
• Establish clear communication workflows during incidents across Slack, email, dashboards, and clinician-facing channels
• Drive proactive monitoring, alerting, and detection capabilities to minimize downtime and operational disruption
• Continuously improve MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolution)
• Partner closely with key vendors, including AthenaHealth and other critical platform providers, to improve responsiveness and issue resolution
• Build trusted relationships with Clinical Operations leadership as a primary stakeholder group

Systems Integration & Interoperability

• Ensure seamless integrations across clinical, operational, and business systems
• Improve workflow efficiency between scheduling, billing, telehealth, marketing, communications, and clinical platforms
• Translate operational pain points into scalable systems configurations and architecture improvements
• Partner closely with Product, Engineering, and Data teams to align systems with broader patient and business goals

IT Service Management & Operational Excellence

• Build and scale a modern IT Service Management (ITSM) function

• Establish service catalogs, change management processes, tiered support models, and configuration management practices

• Define clear L1–L3 support structures and escalation workflows

• Balance operational rigor with agility, enabling rapid iteration without compromising reliability or security

• Create transparent prioritization and communication processes across IT initiatives and operational workstreams

Training, Readiness & Change Enablement

• Partner with Clinical Learning & Development teams to ensure clinicians and employees are trained on downtime and recovery procedures
• Maintain clear SOPs, recovery documentation, and operational playbooks
• Lead tabletop exercises and readiness drills to validate operational preparedness
• Support the successful rollout and adoption of new systems and technologies through thoughtful change management practices

Security, Compliance & Risk Management

• Partner with Security and Compliance teams to maintain HIPAA, SOC2, and enterprise IT compliance standards
• Oversee identity and access management, endpoint protection, and vendor onboarding processes
• Develop and maintain business continuity and disaster recovery plans
• Conduct post-incident reviews and drive continuous operational improvement

Vendor Management & Technology Operations

• Oversee relationships with clinician-facing and corporate technology vendors
• Define and monitor vendor SLAs related to uptime, support responsiveness, integration quality, and reliability
• Conduct regular vendor performance and cost reviews in partnership with Finance and Business Operations
• Ensure technology vendors contribute to operational resilience and scalability

Leadership & Cross-Functional Partnership

• Lead and mentor teams across Corporate IT, Clinical IT, Informatics, and Internal Systems Support
• Serve as a key cross-functional partner to Clinical Operations, Product, Engineering, and Business Operations
• Advocate for clinician and employee experience within technology discussions and decision-making
• Communicate clearly and calmly during high-pressure operational situations
• Foster a culture of operational excellence, accountability, empathy, and trust

What you bring:

• 10+ years of leadership experience in IT, Technical Operations, Infrastructure, or Systems Operations within fast-scaling healthcare or digital health organizations
• Proven success operating mission-critical systems supporting large-scale, real-time operations
• Experience managing environments supporting 10,000+ daily transactions, visits, or operational workflows
• Strong expertise in incident response, systems reliability, and vendor management
• Technical fluency with modern cloud infrastructure and enterprise collaboration platforms
• Experience with AWS, Zoom, Slack, Google Workspace, Zendesk, Twilio, and enterprise IT systems
• Deep understanding of identity management, integrations, HIPAA, SOC2, and enterprise security controls
• Strong operational judgment and ability to partner effectively with clinicians, operators, and engineers
• Exceptional communication and stakeholder management skills
• Builder mindset with the ability to create scalable systems and operational frameworks

Why join Midi?

• Opportunity to help build one of the fastest-growing companies in women’s health
• Mission-driven work improving healthcare access and outcomes for women nationwide
• Collaborative, high-caliber team operating at meaningful scale
• Competitive compensation, equity, and benefits
• Hybrid flexibility with strong executive visibility and impact

Interview Process:

Recruiter Screen- 30-45 mins

Hiring Manager Screen- 45 mins

Interview Loop- 3-4 hours

Working Session- In person- 1 hour

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range for this role is $280,000-325,000. While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥

https://www.youtube.com/watch?v=1px7i6MVjNg

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.

Highlights

• Location: London (UK) or Amsterdam (NL)
• Compensation: €300,000 - €330,000 OTE (On-Target Earnings)
• Reports to: Global CRO

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9⁄5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About The Role

We’re hiring a GM, EMEA Growth & Expansion to lead and scale our business outside of the U.S., with a primary focus on Europe and broader global expansion. This is a true GM role with full ownership spanning revenue, go-to-market strategy, team leadership, and business operations.

You’ll be responsible for driving performance in existing markets while identifying and launching new opportunities for growth. This role will play a critical part in shaping Fundraise Up’s global trajectory.

Key Responsibilities

• Define and execute the international growth strategy across Europe and emerging markets.
• Identify, prioritise, and launch new markets, customer segments, and expansion opportunities.
• Localise go-to-market strategies to ensure strong regional fit.
• Lead and scale high-performing international GTM teams across Europe and beyond.
• Build an accountable, aligned, and performance-driven regional organisation.
• Provide clear direction, coaching, and executive-level leadership.
• Own international revenue targets and performance against company growth goals.
• Drive pipeline generation, forecasting discipline, and consistent execution across regions.
• Lead initiatives across pricing, packaging, and market penetration.
• Establish KPIs, dashboards, and reporting frameworks to guide decision-making.
• Partner with RevOps and Finance to improve forecasting accuracy and visibility.
• Ensure operational rigour and scalable execution across markets.
• Lead hiring, organisational design, and resource planning across international markets.
• Ensure compliance with local regulations and business requirements.
• Build and implement scalable processes aligned with global standards.
• Partner cross-functionally with Product, Marketing, Finance, and People teams.
• Act as the voice of international markets within global strategy discussions.
• Ensure strong alignment between global and regional teams.

Skills and Qualifications

• Executive leadership experience (10+ years) in General Management, Sales Leadership, or Business Operations within a high-growth environment.
• Proven international track record, leading multi-market teams across Europe (APAC experience a plus).
• Strong operator mindset with the ability to move between strategy and hands-on execution.
• Deep commercial ownership, including experience with revenue targets, forecasting, and P&L management.
• Data-driven decision maker with strong financial and operational acumen.
• Experience in nonprofit SaaS, fintech, or adjacent sectors is beneficial but not required.

Perks & Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 20 Days PTO
• Public Holidays
• 5 additional fully paid sick days per year
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• Relevant professional education (up to $1,500 annually)
• Gym or swimming pool (50% reimbursement, up to $500 annually)
• Co-working (up to $250 monthly)
• Remote working

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.***

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Job Description

The Vice President, IT Portfolio & Project Management Office (PMO) serves on the technology leadership team and is responsible for driving execution across all areas of technology and gaining strategic alignment across the technology organization. Reporting directly to the CIO, this role serves as a critical strategic and operational partner—ensuring that technology strategy is translated into measurable outcomes, priorities are clear, and execution is disciplined, transparent, and predictable.

This leader owns the IT PMO and acts as the connective tissue across Technology, Product, Finance, Security, Enterprise PMO, and Business leadership. They bring structure without bureaucracy, clarity without friction, and accountability without drama.

**This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.**

Key Responsibilities

Enterprise IT PMO Leadership

• Build, lead, and mature a best-in-class IT PMO supporting global, cross-functional initiatives
• Establish and enforce standard delivery frameworks (portfolio management, program governance, agile delivery, capacity planning, financial tracking, risk management, and benefits realization)
• Ensure consistent execution across large-scale initiatives (platform modernization, ERP, data, security, infrastructure, AI, and digital transformation)
• Drive delivery excellence across waterfall, agile, and hybrid execution models

Strategic Partnership with the CIO

• Partner closely with the CIO to translate technology vision, strategy, and priorities into executable roadmaps
• Support CIO operating cadence: leadership meetings, executive reviews, steering committees, and strategic planning sessions
• Drive alignment across CIO direct reports and proactively resolve cross-team dependencies and execution risks
• Track and follow through on enterprise commitments, decisions, risks, and outcomes

Portfolio, Financial & Value Management

• Own enterprise IT portfolio management, including intake, prioritization, sequencing, capacity planning, and dependency management
• Partner with Finance to manage IT investment governance, budgets, forecasts, and ROI tracking
• Establish clear metrics tied to business outcomes (delivery predictability, cost optimization, value realization, risk reduction)

Executive & Board Engagement

• Prepare executive-level communications, dashboards, and materials for ELT, Board, and Audit/Risk Committees
• Ensure technology initiatives are communicated in business terms (outcomes, value, risk, tradeoffs)
• Support CIO in board, investor, and regulatory communications as needed

Governance, Risk & Accountability

• Establish governance models that balance speed with appropriate controls
• Proactively identify delivery risks, execution gaps, and organizational bottlenecks
• Drive clear accountability while fostering a culture of trust, ownership, and continuous improvement

Leadership & Talent Development

• Build and lead a high-performing PMO organization with strong program, portfolio, and delivery leaders
• Coach senior leaders on execution discipline, decision-making, and delivery rigor
• Serve as a role model for executive presence, communication, and cross-functional collaboration

Qualifications

Required

• 15+ years of experience in technology delivery, program management, or enterprise transformation
• Bachelor’s degree in Business Administration, Management Information Systems (MIS), or related technical field
• Prior experience leading an enterprise or global PMO
• Proven track record partnering directly with C-suite executives, including CIOs
• Experience managing complex, multi-year technology programs with material financial and operational impact
• Strong financial acumen (budgeting, forecasting, ROI)
• Exceptional executive communication and stakeholder management skills
• 3+ years experience in JIRA

Preferred

• Experience in regulated or complex environments (public company, SOX, PCI, HIPAA, etc.)
• Broad technology exposure across applications, infrastructure, data, and security
• MBA or advanced degree

Leadership Attributes

• Trusted advisor with strong judgment and discretion
• Calm, decisive, and highly credible with senior executives
• Structured thinker who simplifies complexity
• Comfortable holding leaders accountable while maintaining strong relationships
• Bias for action with a relentless focus on outcomes

Additional Information

Compensation

• The base range for this position is $200,000 to $220,000, on a full-time schedule.
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.