About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Hello! I’m Allie, Head of Support here at Ashby. I’m excited to share that we’re hiring a Support Engineer in North America! 🎉

About this Role

As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you’ll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.

Role Responsibilities:

• Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.

• Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.

• Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.

• Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.

• Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

• Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.

• Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.

Role Requirements:

• Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.

• Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.

• Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.

• Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.

You Should Apply If:

• You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.

• You are passionate about helping customers and providing a top-notch support experience.

• You have excellent communication skills and can convey technical information clearly to various audiences.

• You thrive in a collaborative environment and enjoy working closely with engineering teams.

• You are proactive, detail-oriented, and always looking for ways to improve processes.

You Should Not Apply If:

• You do not have a strong technical background or experience in technical troubleshooting.

• You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.

• You are not comfortable communicating with customers or explaining technical concepts in simple terms.

• You are not adaptable to changing environments and new technologies.

• You do not have a passion for customer-facing interactions and providing a great customer experience.

• You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).

• We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes

• Take Home Assessment - 1 week to complete

• Hiring Manager Interview - 45-60 Minutes

• Virtual Onsite - 120 Minutes

Benefits

• Competitive salary and equity.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTAT IONS OF THE JOB:

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office
• Hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• Education: Life Sciences or healthcare degree or equivalent
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: Preferred Pharma D / M Pharma but other degrees such as  Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Language skills: fluent English along with Native Spanish.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

What will the role involve?

Please note: we are looking for someone to work UTC 7 - 9 timezone.

• Become a key Senior member of our growing Support Engineering team at Primer

• Scope the future of Support by advocating internally on priorities, strategy and roadmaps

• Handling tickets and support requests from merchants

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language.

• Creating first-class documentation for both merchants and internal teams.

• Conducting quality assurance and mentoring junior team members.

• Work with leadership to implement internal Support frameworks and processes.

• Speaking with our customers face-to-face and over video calls

• Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.

• Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.

• Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.

What are we looking for?

• Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.

• Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.

• Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.

• Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.

• An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).

• Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.

• Highly motivated self-starter who values autonomy and getting things done.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.

• Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.

• Empathy, and the ability to see things from the customer’s perspective.

• Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.

Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application

🚫 You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!

• You are not comfortable with shifting context and navigating ambiguity

✅ A typical interview process

• An initial intro call with a Talent Partner

• An interview with the Hiring Manager

• Challenge Stage - Contextualised to the role

• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits ( depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

• Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.

• Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.

• Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

• Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.

• Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

• Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.

• Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.

• Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.

• Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

• Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).

• Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.

• Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.

• Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.

• Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.

• Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.

• Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.

• Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.

• Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

• 10 days per year dedicated to supporting clinicians in maintaining accreditation

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

What will the role involve?

Please note: we are looking for someone to work UTC 7 - 9 timezone.

• Become a key Senior member of our growing Support Engineering team at Primer

• Scope the future of Support by advocating internally on priorities, strategy and roadmaps

• Handling tickets and support requests from merchants

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language.

• Creating first-class documentation for both merchants and internal teams.

• Conducting quality assurance and mentoring junior team members.

• Work with leadership to implement internal Support frameworks and processes.

• Speaking with our customers face-to-face and over video calls

• Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.

• Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.

• Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.

What are we looking for?

• Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.

• Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.

• Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.

• Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.

• An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).

• Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.

• Highly motivated self-starter who values autonomy and getting things done.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.

• Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.

• Empathy, and the ability to see things from the customer’s perspective.

• Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.

Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application

🚫 You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!

• You are not comfortable with shifting context and navigating ambiguity

✅ A typical interview process

• An initial intro call with a Talent Partner

• An interview with the Hiring Manager

• Challenge Stage - Contextualised to the role

• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits ( depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications...

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Headquarters: India

About the Role

At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.

This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.

About Writesonic

Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.

We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.

Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.

What You’ll Do

• Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
• Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
• Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
• Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
• Proactively identify trends in customer feedback and share insights with the product team.
• Act as the customer’s voice internally, helping shape a better product experience.
• Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.

What We’re Looking For

• 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
• Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
• Experience using support platforms like Intercom, Zendesk, or Freshdesk.
• Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
• Passion for customer experience—empathetic, patient, and proactive.
• A fast learner who thrives in a high-growth, remote-first startup environment.

Why Join as a Product Support Specialist at Writesonic?

• Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
• Competitive compensation and performance-based incentives.
• Remote-first flexibility with global collaboration.
• Opportunities to grow into customer success, product, or operations roles.
• A supportive, diverse team that values learning and celebrates wins together.

If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at

To apply: https://weworkremotely.com/remote-jobs/writesonic-product-support-specialist

Company Description

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we’re proud of what we’re building. If you’re energized by turning hard problems into real-world impact, we’d love to meet you

Job Description

Fully Remote - PST

We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain.

This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia

You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value.

Key Responsibilities

• Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations
• Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors
• Support custom integrations and customer-built solutions, diagnosing issues across systems and services
• Manage and prioritize complex support cases, with a focus on integration and data flow challenges
• Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations
• Provide technical guidance and best practices for API usage, architecture, and implementation
• Monitor and support critical customer workflows and integrations, ensuring reliability and performance
• Lead premium support engagements for enterprise customers with complex technical environments
• Contribute to API documentation improvements, developer guides, and knowledge base content
• Create technical content (videos, guides, examples) to improve developer onboarding and adoption
• Ensure SLA adherence and high-quality support delivery across all assigned cases
• Partner cross-functionally to improve proactive support, observability, and integration reliability
• Mentor team members on API troubleshooting and integration support best practices
• Assist with onboarding and training of new Technical Support Engineers
• Continuously develop expertise in APIs, integrations, and distributed systems
• Assist with escalated cases, triaging and resolving complex technical challenges.
• Meet individual KPIs.

Qualifications

Key Requirements

• 5+ years in Technical Support, with a focus on API support and integrations
• Strong experience troubleshooting REST APIs, web services, and distributed systems
• Experience supporting enterprise customers with custom implementations
• Familiarity with authentication methods (OAuth, API keys, tokens)
• Experience working with logs, monitoring tools, and debugging techniques
• Experience in Insurance or other enterprise SaaS environments preferred
• Bachelor’s degree in a field related to Computer Science, Engineering, Data Science, or GIS

Skills/Experience

• Strong understanding of HTTP protocols, request/response cycles, and error handling
• Ability to read and work with JSON, XML, and structured data formats
• Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs
• Experience using tools like Postman, cURL, or similar API testing tools
• Strong problem-solving skills across multi-system integrations
• Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders
• Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus

Additional Information

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $12.00 - $12.00 /hr

Schedule: Full-time, 7- 4 PST

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kentucky.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Louisiana.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Florida.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kansas.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Dakota.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 an hour

Schedule: Full-time, 7- 4 PST

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Arkansas.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST