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Manages end-to-end customer lifecycle for enterprise healthcare clients, driving adoption and expansion of AI care platform across multi-site organizations.
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
Weâre a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, weâre growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Weâre hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.
Based in Sydney, Melbourne, New York, or London, youâll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidiâs footprint across multi-site enterprises.
This is a senior role. Youâll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.
Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.
Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.
Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.
Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.
Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.
Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.
Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.
Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.
Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.
Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Flexible hybrid working, with 3 days in the office
Monthly $150 AUD benefit to invest in your physical and mental wellbeing
Recharge Days after major milestones and busy periods
A generous personal development budget of $1000 AUD per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
A one-time home office setup contribution
26 weeks paid parental leave for primary carers, 18 weeks for secondary carers
A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing
10 days per year dedicated to supporting clinicians in maintaining accreditation
The rare chance to create a global impact as you immerse yourself in one of Australiaâs leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. Weâre proud to be an equal opportunity employer and welcome all applicants as weâre committed to promoting a culture of opportunity for all.
Manages a portfolio of growth-stage customers, delivering technical guidance, designing scalable engagement programs, and creating educational content to maximize platform adoption and customer outcomes.
Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform and identifying ways we can help solve meaningful business problems. Youâll nurture and grow a portfolio of clients, acting as a trusted advisor and ambassador for CircleCI across one of the most dynamic segments in the company.
We believe deeply in the continued development of each team member. In joining this team, youâll be part of a community that prioritizes growth and promotion from within. As a rapidly evolving organization, there are real opportunities for progression â and youâll have the tools, autonomy, and support to make an impact from day one.
Weâre looking for an outstanding Growth Technical Success Manager to help lead the success and expansion or a large book of business that sits within our largest revenue assisted customer segment. This is the right role for someone with strong technical depth who loves applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business.
Youâll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset â using data, digital programs, and increasingly AI-assisted tooling to deliver personalized, high-impact engagement at scale. Youâll be expected to deeply understand the segmentâs unique business challenges and ensure that customersâ investment in CircleCI translates to measurable, relevant business outcomes.
United States Base Pay Range
$84,500â$105,500 USD
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About CircleCI
CircleCI is the worldâs largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Technical security advisor who resolves security concerns for customers, supports sales teams with security objections, and bridges communication between security org and customer base.
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrikeâs security capabilities and building trust throughout the customer journey.
You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrikeâs security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.
Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.
Intro call with a Recruiter
Technical interview
Cultural interview
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
Weâre a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs â Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States â offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs â particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) â are generally expected to collaborate in person around 2â3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
đĄÂ Smart: We love what we do, and weâre great at it because this is our domain. Our combined knowledge in this space is unmatched.
đ Dedicated: We get up every day focused on helping our customers win. Weâre committed to helping our teammates win, too!
đ¤Â Approachable: Weâre friendly, easy to get along with, considerate, and helpful.
𤊠Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
đ¤ Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
đ¨ Creative
We strive to succeed through continuous innovation. Itâs our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
đŞ Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
Investigates complex customer-reported software issues, identifies root causes, and collaborates with engineering teams to resolve defects and improve platform observability.
Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibraâs software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.
As an engineer, you will focus on the edge cases, the âwhat ifâ. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.
This is a hybrid role based in our New York office. Our hybrid model means youâll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.
Professional experience including the following:
Knowledge of certificates - SSL, SSO, PostgreSQL preferred.
Experience maintaining software running in production.
A bachelorâs degree or equivalent work experience is required.
This position is not eligible for visa sponsorship.
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.
The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibraâs benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, weâre proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
Responds to customer support tickets and phone calls, resolves order issues, and documents problems for a legal services company.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. Weâve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.
Key Responsibilities:
Qualifications:
We know that a companyâs success starts with its employees. We also know that an individualâs success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
Diagnoses and resolves technical issues for customers, troubleshoots integrations and APIs, and collaborates with engineering to improve product documentation and platform capabilities.
Hello! Iâm Allie, Head of Support here at Ashby. Iâm excited to share that weâre hiring a Support Engineer in North America! đ
About this Role
As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as youâll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. Youâll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.
Role Responsibilities:
Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.
Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.
Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.
Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.
Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.
Role Requirements:
Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.
Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.
Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.
Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.
You Should Apply If:
You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.
You are passionate about helping customers and providing a top-notch support experience.
You have excellent communication skills and can convey technical information clearly to various audiences.
You thrive in a collaborative environment and enjoy working closely with engineering teams.
You are proactive, detail-oriented, and always looking for ways to improve processes.
You Should Not Apply If:
You do not have a strong technical background or experience in technical troubleshooting.
You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.
You are not comfortable communicating with customers or explaining technical concepts in simple terms.
You are not adaptable to changing environments and new technologies.
You do not have a passion for customer-facing interactions and providing a great customer experience.
You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so weâre seeking self-starters!
Weâre building the next generation of enterprise software, and weâre starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/
We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies weâre proud to partner with.
Weâve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join đ
Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:
We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).
We strongly believe that small teams with very talented people and the right work environment deliver much high performance and weâre built accordingly.
Our interview process is thorough â we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45-60 Minutes
Virtual Onsite - 120 Minutes
Competitive salary and equity.
10-year exercise window for stock options. You shouldnât feel pressure to purchase stock options if you leave Ashby âdo it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If youâre in the US, top-notch health insurance for you and your dependents with all premiums covered by us.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Responds to product information requests, handles adverse event reports, and translates medical communications for healthcare providers and patients in a multilingual call center environment.
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Weâre fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.  We are EVERSANA.
THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK
Working hours:Â US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
EXPECTAT IONS OF THE JOB:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
PREFERRED QUALIFICATIONS:
Patient Minded I act with the patientâs best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANAâs inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of oneâs identity. All of our employeesâ points of view are key to our success, and inclusion is everyoneâs responsibility.
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Bilingual implementation specialist who researches, writes, and revises content supporting educator adoption of curriculum products across Texas schools.
Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging contentâand all teachers deserve tools that are intuitive, effective, and built for the realities of todayâs classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.
We are committed to usability, coherence, and practical implementationâsupporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.
What We Build
Our productsâ Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELAâare trusted by thousands of schools and districts nationwide.
Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
Wit & WisdomŽ and Arts & Letters ELA⢠anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. GeodesŽ complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.
These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.
Where Weâre Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journeyâfrom curriculum to professional learning to platform and support.
Our long-term vision is to become a true partner in impactânot just delivering curriculum, but supporting educators in achieving outcomes at scale.
Job Purpose
The Bluebonnet Learning Bilingual Success Lead - Texas supports Great Minds in its mission to foster effective implementation of all curriculum products. This role is responsible for researching, writing, reviewing, and revising content that supports the implementation efforts of current and potential users of Great Minds-supported curricula. The Success Lead will develop professional learning experiences in alignment with best practices for adult learning. The Success Lead will also plan and lead associated internal learning and development on the developed professional learning experiences.
This role is an exceptional opportunity for an experienced educator, instructional coach, curriculum developer, or school leader who possesses K-5 SLAR knowledge and pedagogical expertise, passion for high-quality, knowledge-building curriculum, and the belief that every child is capable of greatness. While the work is remote, this will also be a highly collaborative position, necessitating a strong sense of teamwork and cooperation.
Responsibilities
Design high-quality professional learning aligned to project vision and Bluebonnet Learning (Aprendizaje Bluebonnet SLAR Kâ5 & TEKS) standards
Partner with the Texas Implementation Services team and collaborate cross-functionally to meet service development milestones
Develop multi-year, equity-centered learning sequences (synchronous and on-demand) for teachers and administrators
Create and contribute to professional learning resources (e.g., videos, facilitator guides, participant materials)
Support internal learning experiences that prepare field-facing teams to deliver services effectively
Apply an iterative design process informed by participant feedback and quantitative/qualitative data
Ensure accessibility standards and visual design needs are met
Maintain deep knowledge of Great Minds curricula and professional learning design
Communicate proactively, meet deadlines, and approach challenges with a solutions mindset
Foster a strong Great Minds culture grounded in trust, collaboration, and quality
Support district implementation of Aprendizaje Bluebonnet SLAR and serve as LIFT District Coach for assigned districts
Perform other duties as assigned
Requirements
Holds the following Texas Certifications:
Generalist (EC-6)- required
Bilingual Education Supplemental (EC-6) - Spanish - required
English as a Second Language Supplemental - preferred
Principal (EC-12) - preferred
At least 5 years of experience developing professional learning content. This may include designing and writing in-person or virtual PD workshops, coaching tools and resources, and/or digital professional development courses
School or district leadership experience (required)
Extensive content knowledge in Spanish Language Arts and Reading (SLAR) and Reading Language Arts (RLA) TEKS, including foundational literacy
At least 3 years of experience facilitating professional development workshops for teachers and administrators
At least 1 year of experience supporting and leading implementation of Texas Education Agency OER instructional materials (âCOVID Emergency Responseâ or âBluebonnet Learning)
Extensive, expert knowledge of pedagogical approaches
Unmatched communication, writing, and editing skills
Attributes
Deep content and pedagogical knowledge as they relate to improving instruction and leadership at all levels of a school system
Extensive knowledge of public, charter, and private schools as well as the regional priorities, laws, and influences that impact education
Passion for and commitment to the importance of high-quality, knowledge-rich curriculum
Commitment to high standards, instructional quality, and continuous improvement for oneself and others
Receptivity to feedback with a focus on reflective practice
Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity
Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes
Empathy, curiosity, and the desire to continually grow as a learner
Deep belief that every child is capable of greatness
Required Education
Bachelorâs degree
Preferred: Masterâs degree in curriculum and instruction and/or administration
Status
Full-time
Location
Remote
Future travel (~20%) may be required
Must live in Texas or adjacent to the region
The base salary range for this position is $90,000-$100,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organizationâs commitment to the principles of fair employment and the elimination of all discriminatory practices.
#LI-Remote
Senior support engineer handles technical support tickets, troubleshoots complex API issues, mentors junior team members, and advocates for customer needs across product and engineering teams.
An Introduction to Primer
Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.
Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, weâre building the payments layer the worldâs best companies rely on.
Watch our showcase >
Read up on our $100m Series C
Learn more about our culture >
Please note: we are looking for someone to work UTC 7 - 9 timezone.
Become a key Senior member of our growing Support Engineering team at Primer
Scope the future of Support by advocating internally on priorities, strategy and roadmaps
Handling tickets and support requests from merchants
Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
Creating first-class documentation for both merchants and internal teams.
Conducting quality assurance and mentoring junior team members.
Work with leadership to implement internal Support frameworks and processes.
Speaking with our customers face-to-face and over video calls
Be an internal âVoice of Customerâ: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.
Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.
Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.
Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.
Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic âSupport Experienceâ - i.e. writing clear documentation, collaborating in tickets etc.
Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.
Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.
An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).
Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.
Highly motivated self-starter who values autonomy and getting things done.
Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.
Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.
Empathy, and the ability to see things from the customerâs perspective.
Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.
Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application
You enjoy working in an office-setting, we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity
An initial intro call with a Talent Partner
An interview with the Hiring Manager
Challenge Stage - Contextualised to the role
A final, values-alignment interview
Weâre building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.
Finally, letâs go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, thereâs a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. Itâs never a challenge that you will face alone.
đ We are fully remote and globally distributed; and have been since day one
đ° Competitive share options
đ´ Uncapped holiday, with 25 days minimum to be taken
đŁď¸ Co-working space access
đ Workations & Company Retreat
đť The best equipment for your role
đ ÂŁ500 towards your home office setup
đ Generous learning budget
đĽ Private Medical Insurance
đ A broad set of additional perks and benefits ( depending on location)
At Primer, weâre dedicated to building a diverse, inclusive, and authentic workplace. If youâre excited about this role but your past experience doesnât align perfectly with every qualification in the job description, we encourage you to apply.
You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Manages end-to-end customer lifecycle for enterprise healthcare clients, driving adoption, clinical outcomes, and expansion across multi-site deployments.
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
Weâre a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, weâre growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Weâre hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.
Based in Sydney, Melbourne, New York, or London, youâll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidiâs footprint across multi-site enterprises.
This is a senior role. Youâll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.
Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.
Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.
Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.
Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.
Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.
Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.
Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.
Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.
Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.
Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Flexible hybrid working, with 3 days in the office
Monthly $150 AUD benefit to invest in your physical and mental wellbeing
Recharge Days after major milestones and busy periods
A generous personal development budget of $1000 AUD per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
A one-time home office setup contribution
26 weeks paid parental leave for primary carers, 18 weeks for secondary carers
A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing
10 days per year dedicated to supporting clinicians in maintaining accreditation
The rare chance to create a global impact as you immerse yourself in one of Australiaâs leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. Weâre proud to be an equal opportunity employer and welcome all applicants as weâre committed to promoting a culture of opportunity for all.
Senior engineer troubleshoots complex application and database issues for fintech clients, performs root cause analysis, optimizes SQL/ETL, and collaborates with internal teams on solutions.
At Portfolio BI, we deliver industry-leading data management solutions and services to the global investment management community. Our platforms PBI Axiom, PBI Vector, and PBI Stratus help sophisticated buy-side firms gain greater control over their portfolio and operational data through enhanced analytics, governance, workflow management, and data security.
For more than 20 years, leading hedge funds, asset managers, family offices, funds of funds, and institutional investors have trusted Portfolio BI to support critical investment operations and data-driven decision-making.
We are seeking a Senior Application Support Engineer to join our team and play a key role in supporting mission-critical applications and client environments within a fast-paced financial technology ecosystem.
Position Overview
The Senior Application Support Engineer will work closely with clients, internal development teams, and business stakeholders to troubleshoot, analyze, and resolve complex application and data-related issues. This role requires a strong technical foundation combined with the ability to understand business workflows and deliver high-quality client support in a production environment.
The ideal candidate will have experience supporting enterprise applications, strong SQL and troubleshooting capabilities, and a proactive approach to problem-solving. This individual will also contribute to application enhancements, integration development, performance optimization, and continuous improvement initiatives across the platform.
Responsibilities:
Develop deep expertise in Portfolio BI applications, client workflows, and supporting technologies
Investigate, troubleshoot, and resolve complex application, integration, and database-related issues
Analyze system behavior and perform root cause analysis for recurring production incidents
Develop and maintain integrations between Portfolio BI platforms and third-party applications
Design and deliver custom reports, web grids, and Windows-based solutions to meet client requirements
Optimize SQL queries, ETL processes, and database performance within production environments
Collaborate with Development, Product, and Infrastructure teams to implement scalable long-term solutions
Conduct proactive system audits and preventative maintenance activities
Manage multiple support requests and priorities while ensuring timely client communication and issue resolution
Maintain detailed documentation of issues, resolutions, and technical processes
Provide technical guidance and support to clients regarding application functionality and operational workflows
Bachelorâs degree in computer science, Engineering, Information Systems, or a related field
Strong experience troubleshooting enterprise applications in production environments
Demonstrated ability to read and understand C# code
Advanced SQL skills, including query development, performance tuning, and troubleshooting
Experience with ETL processes, data integrations, and database performance analysis
Understanding of n-tier application architecture and enterprise system design principles
Strong analytical and problem-solving skills with exceptional attention to detail
Ability to prioritize and manage multiple issues in a fast-paced, client-focused environment
Excellent written and verbal communication skills in English
Experience communicating directly with external clients and business stakeholders
Preferred Qualifications
At Portfolio BI, you will have the opportunity to work with leading investment management firms and contribute to solutions that directly impact critical business operations. We offer a collaborative environment that values technical expertise, innovation, continuous learning, and professional growth.
If you are a highly motivated technology professional who enjoys solving complex technical challenges and delivering exceptional client outcomes, we encourage you to apply.
We offer:
Technical Success Manager nurtures a portfolio of growth customers, delivering scaled technical guidance, digital programs, and educational content to drive adoption and retention.
Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform and identifying ways we can help solve meaningful business problems. Youâll nurture and grow a portfolio of clients, acting as a trusted advisor and ambassador for CircleCI across one of the most dynamic segments in the company.
We believe deeply in the continued development of each team member. In joining this team, youâll be part of a community that prioritizes growth and promotion from within. As a rapidly evolving organization, there are real opportunities for progression â and youâll have the tools, autonomy, and support to make an impact from day one.
Weâre looking for an outstanding Growth Technical Success Manager to help lead the success and expansion or a large book of business that sits within our largest revenue assisted customer segment. This is the right role for someone with strong technical depth who loves applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business.
Youâll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset â using data, digital programs, and increasingly AI-assisted tooling to deliver personalized, high-impact engagement at scale. Youâll be expected to deeply understand the segmentâs unique business challenges and ensure that customersâ investment in CircleCI translates to measurable, relevant business outcomes.
United States Base Pay Range
$84,500â$105,500 USD
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About CircleCI
CircleCI is the worldâs largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Senior support engineer who handles merchant tickets, troubleshoots technical issues, creates documentation, and mentors junior team members while advocating for customer needs internally.
An Introduction to Primer
Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.
Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, weâre building the payments layer the worldâs best companies rely on.
Watch our showcase >
Read up on our $100m Series C
Learn more about our culture >
Please note: we are looking for someone to work UTC 7 - 9 timezone.
Become a key Senior member of our growing Support Engineering team at Primer
Scope the future of Support by advocating internally on priorities, strategy and roadmaps
Handling tickets and support requests from merchants
Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
Creating first-class documentation for both merchants and internal teams.
Conducting quality assurance and mentoring junior team members.
Work with leadership to implement internal Support frameworks and processes.
Speaking with our customers face-to-face and over video calls
Be an internal âVoice of Customerâ: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.
Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.
Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.
Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.
Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic âSupport Experienceâ - i.e. writing clear documentation, collaborating in tickets etc.
Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.
Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.
An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).
Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.
Highly motivated self-starter who values autonomy and getting things done.
Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.
Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.
Empathy, and the ability to see things from the customerâs perspective.
Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.
Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application
You enjoy working in an office-setting, we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity
An initial intro call with a Talent Partner
An interview with the Hiring Manager
Challenge Stage - Contextualised to the role
A final, values-alignment interview
Weâre building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.
Finally, letâs go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, thereâs a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. Itâs never a challenge that you will face alone.
đ We are fully remote and globally distributed; and have been since day one
đ° Competitive share options
đ´ Uncapped holiday, with 25 days minimum to be taken
đŁď¸ Co-working space access
đ Workations & Company Retreat
đť The best equipment for your role
đ ÂŁ500 towards your home office setup
đ Generous learning budget
đĽ Private Medical Insurance
đ A broad set of additional perks and benefits ( depending on location)
At Primer, weâre dedicated to building a diverse, inclusive, and authentic workplace. If youâre excited about this role but your past experience doesnât align perfectly with every qualification in the job description, we encourage you to apply.
You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Security Customer Success Engineer who acts as technical security advisor to sales and customer success teams, addressing security concerns and positioning security capabilities to drive deals.
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrikeâs security capabilities and building trust throughout the customer journey.
You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrikeâs security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.
Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.
Intro call with a Recruiter
Technical interview
Cultural interview
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
Weâre a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs â Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States â offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs â particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) â are generally expected to collaborate in person around 2â3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
đĄÂ Smart: We love what we do, and weâre great at it because this is our domain. Our combined knowledge in this space is unmatched.
đ Dedicated: We get up every day focused on helping our customers win. Weâre committed to helping our teammates win, too!
đ¤Â Approachable: Weâre friendly, easy to get along with, considerate, and helpful.
𤊠Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
đ¤ Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
đ¨ Creative
We strive to succeed through continuous innovation. Itâs our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
đŞ Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
Handles cruise reservations and customer inquiries in Dutch, assisting international guests with booking and travel planning.
Dutch-speaking specialist handles client operations and support tasks for a multilingual HR SaaS platform.
Handles guest inquiries, resolves property issues, and coordinates with maintenance teams as a remote digital concierge for short-term rental properties.
Handles guest inquiries, resolves property issues, and coordinates with staff as a digital concierge for short-term rental properties.
Handles guest inquiries and issues via phone/messaging, coordinates with maintenance and cleaning staff, and ensures positive guest experiences for short-term rental properties.
Handle guest inquiries, resolve issues, and coordinate between guests and property staff as a digital concierge for short-term rental properties.
